Advocating for Consumers

The Consumer Loan Bureau is a United States consumer advocacy agency.  We ensure that companies with products or services in the finance and loan sector are regulated and accountable to consumers for fair business practices. 


We enforce clear rules to implement the law and preserve choices for consumers. We review financial companies to ensure fairness and compliance with federal consumer financial laws. We help enforce federal consumer financial laws by investigating cases of potential wrongdoing and taking action.


We rely on information from the public as well as our internal monitoring and rating system.  Don't get scammed - reach out to us first to request information about a company you're considering now.

Office of Consumer Loan Affairs

Consumer Advocate

The Consumer Loan Bureau is the nation's dedicated resource for consumers.  We provide unbiased evaluations for student loan relief businesses to determine legitimacy and value. To promote the efficiency, effectiveness, and integrity of the United States Government department's programs and operations, we conduct independent investigations and dispute resolutions.  

Ensure Action Is Taken

If you're not sure about the status or reputation of a company you plan to do business with, send us an inquiry.  We report business ratings, practices, reputation, compliance to regulations, legal actions, and more.  Submitting a complaint through the Consumer Loan Bureau ensures action will be taken.  We comply with government agencies and local law enforcement - giving your inquiry strong leverage. Report fraud, abuse, or other mishandling of loan products or services confidentially below.


Over 1 Million Complaints

We’ve handled over 1 million complaints, helping consumers get direct responses about problems or violations concerning student loans, debt collection, credit reports, and other financial products and services. Every complaint we receive gives us insights into problems that people are experiencing in the marketplace and helps us to identify and prioritize problems for potential action.  Your feedback is necessary to keep a healthy balance and ensure better outcomes for consumers, and a better financial marketplace for everyone.  

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Benefits of Submitting Your Evaluation

It Helps You

We help consumers connect with companies to understand issues, fix errors, and get direct responses about problems. When you submit a star report or a complaint we work to get you a response - over 90% of our users receive timely responses.

It Helps Others

By coming to us, you aren’t just helping yourself. Your comments play a role in everything we do, helping us to identify problems and prioritize our work. We turn your complaints into action to improve the marketplace.

It Brings Balance

Your feedback helps to improve the marketplace for everyone.  When companies are held accountable, policies become streamlined, easier to understand and more consumer friendly.

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