About Us

About Us

What We Do

The Consumer Loan Bureau is a bipartisan agency with a unique mission to protect consumers and promote competition. Our collegial and consensus-driven agency has championed the interests of American consumers. We are dedicated to advancing consumer interests while encouraging innovation and competition in our dynamic economy.

We comply with policy and continue education via research tools through hearings, workshops, and conferences. We collaborate with law enforcement partners across the country and around the world to advance our crucial consumer protection and competition missions. And beyond our borders, we cooperate with international agencies and organizations to protect consumers in the global marketplace.

Protecting Consumers

We protect consumers by stopping unfair, deceptive or fraudulent practices in the marketplace. We conduct investigations, sue companies and people that violate the law, develop rules to ensure a vibrant marketplace, and educate consumers and businesses about their rights and responsibilities. We collect complaints about hundreds of issues from data security and deceptive advertising to identity theft and Do Not Call violations, and make them available to law enforcement agencies worldwide for follow-up. Our experienced and motivated staff uses 21st century tools to anticipate – and respond to – changes in the marketplace.

Promoting Competition

Competition in America is about price, selection, and service. It benefits consumers by keeping prices low and the quality and choice of goods and services high. By enforcing antitrust laws, we help ensure that our markets are open and free.  We monitor business practices, review potential mergers, and challenge them when appropriate to ensure that the market works according to consumer preferences, not illegal practices.

Consumer Loan Bureau Career Advantages
  • We take enormous pride in promoting consumer welfare through advocacy, enforcement and initiatives.

  • We have access to, and the ability to use cutting-edge technologies on behalf of consumers.

  • Our excellent work is often recognized by the public and media.

  • A career here can provide exceptional opportunities to obtain excellent training, development, and growth.

  • We value and seek to promote and support the diversity of our communities.

  • We strive for a healthy work/life balance through family friendly alternative work schedules.

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